Jayden actively goes to the YMCA because, for the most part, he enjoys the programs and classes offered, but also equally appreciates the availability and state of the equipment and the facilities in general.
For Jayden, it’s important that the staff is friendly, helpful, and knowledgeable and he see that as an added attribute to going into
He rarely has the need to go online to ask questions about services and administrative information. For him, it’s pretty straightforward, although he may sometimes run into issues and disagreements with some of the stipulations and conditions of the YMCA, such as policies and prices.
People are quite polarized about the YMCA, with more than half of conversations being positive, and almost 4 out of 10 negative, leaving almost no neutrality when sharing their opinions about the brand.